Governance

It is the role of Governance to protect the integrity of the M&S brand, maintain trust and ensure healthy relationships with our stakeholders.

  1. How we do business

    We do business in line with our values – Quality, Value, Service, Innovation and Trust – recognising our responsibilities to customers, employees, partners, suppliers and local communities.

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  2. Our committees

    How we manage Plan A across Marks & Spencer.

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  3. Sustainable Retail Advisory Board

    Our external Advisory Board on Plan A issues.

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  4. Stakeholder feedback

    We’re always keen to hear your views on how we can improve our Plan A reporting. Can you spare two minutes to give us some feedback below?

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  5. Listening and taking action

    To ensure that Plan A remains relevant we listen to our stakeholders. This page summarises how we listen and what we’ve heard over the past 12 months.

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  6. Commentary from Jonathon Porritt

    There has been no shortage of “wake-up calls” for retailers. Just in the last couple of months, food retailers have been rocked by the horsemeat scandal (with traces of horsemeat detected in a wide range of beef products), and many UK clothes retailers have had to deal with the fallout from the collapse of the Rana Plaza building in Bangladesh, killing more than 1,100 garment workers, many of whom were paid as little as £25 a month.

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  7. Assurance statement

    An independent statement of assurance from Ernst & Young LLP.

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  8. GRI index

    Global Reporting Initiative (G3.1) Index at level B.

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  9. About this report

    This is our tenth annual report covering social, environmental and ethical performance. Published in June 2013, it covers our financial year from April 2012 to March 2013.

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