Performance summary

  1. We need our customers’ help to take Plan A to the next level, so we’re working hard to explain how many of the M&S products they buy contribute directly to Plan A, and making it easier for them to get involved in Plan A activities with us. To do this, we have to work collaboratively with other organisations that can help to provide these opportunities for our customers.

    What have we done?

    We’ve involved our customers in a wide range of Plan A activities including Shwopping and Big Beach Clean-ups and for the first time engaged over 470,000 people with Plan A online and through social media.

    We’ve also made it easier to choose more sustainable products by building a Plan A quality into 45% of M&S products (by volume).

    1. Aim for all M&S products to have at least one Plan A quality by 2020 (50% by 2015) and help our customers identify and buy these products.

      1. Develop Plan A products

        Achieved
      2. Number of Plan A products

        On plan
      3. Identifying Plan A products

        On plan
      4. Meet Your Producer website

        On plan
      5. Meet Your Farmers website

        Achieved
    2. Help our customers make a difference to the social and environmental causes that matter to them.

      1. Annual store fundraising

        Achieved
      2. Cause related donations

        Achieved
      3. Marks & Start

        Achieved
      4. International community campaigns

        Achieved
      5. Breakthrough Breast Cancer

        Achieved
    3. Help our customers live a more sustainable life.

      1. My Plan A website

        On plan
      2. Plan A marketing

        On plan
      3. Your Green Idea

        Achieved
  2. We can make sustainability ‘the business we do’ in M&S by integrating Plan A into every aspect of our operations – including the products we develop and sell, the stores we build and the way we work with our suppliers and engage our employees.

    What have we done?

    We’ve integrated Plan A across many parts of our business. This year we opened our biggest greenest Sustainable Learning Store to date at Cheshire Oaks and generated a net benefit of £135m from Plan A which was available to be reinvested in the business.

    1. Engage our employees in Plan A.

      1. Free energy monitors

        Achieved
      2. Free home insulation

        Achieved
      3. One day paid volunteering

        Achieved
      4. Customer assistant performance

        Achieved
      5. Feedback on communications

        Achieved
      6. Feedback on engagement

        Achieved
      7. Feedback on intention to stay

        Achieved
      8. Diversity data

        On plan
      9. All store H&S reporting

        Achieved
      10. First aiders

        Achieved
      11. Responsible buying

        Achieved
      12. Plan A Champions

        Achieved
      13. Health information for employees

        Achieved
    2. Integrate Plan A into our systems and processes.

      1. Business case

        Achieved
      2. Internal price of carbon

        Achieved
      3. Linking Directors’ pay to Plan A

        Achieved
      4. M&S pension fund

        Achieved
      5. Business Foundation Programme

        Achieved
    3. Build Plan A into every aspect of our construction programme.

      1. Sustainable Learning Stores

        On plan
      2. M&S climate adaptation

        Achieved
      3. Biodiversity audits

        Achieved
      4. Sustainability of new stores

        Achieved
      5. Carbon managers

        Achieved
      6. Whole life costing for stores

        Achieved
      7. BREEAM

        Achieved
      8. Green stores

        Achieved
    4. Engage our business partners in Plan A.

      1. Review Plan A with franchises

        Achieved
      2. Field to Fork and TRAK

        Achieved
      3. Food supplier Plan A benchmarks

        Behind plan
      4. Energy efficiency at clothing top 100

        On plan
      5. Sustainable farming

        On plan
      6. General Merchandise traceability

        On plan
      7. Ethical trade benchmarks

        Achieved
      8. Supplier Exchange – ethical trade

        Achieved
      9. Franchise Plan A website

        Achieved
    5. Create a culture of innovation on sustainability.

      1. Plan A Innovation Fund

        On plan
      2. Model Eco Dyehouses

        Achieved
      3. Dual Fuel Vehicles

        Achieved
      4. Sustainable retail

        Achieved
      5. Plan A M&S Money products

        Achieved
  3. Our planet is getting warmer – mainly because of an increase in greenhouse gas emissions produced by human activity – with many damaging consequences. Climate change is a global challenge but one that we’re helping to address.

    What have we done?

    We’ve cut our emissions in both absolute terms (-23%) and by carbon intensity (-37%). However, we’ve also gone much further by buying high quality carbon offsets. M&S operated stores, offices, warehouses and delivery fleets in the UK and Republic of Ireland are carbon neutral. We believe that we remain the only major retailer in the world to have achieved this.

    1. Help our customers cut their carbon footprint.

      1. Six low carbon projects

        Achieved
      2. Environmentally efficient food packaging

        On plan
      3. Energy efficient electrical products

        Cancelled
      4. Carbon labelling

        Achieved
      5. Low carbon products and services

        Achieved
      6. WWF carbon footprint campaign

        Achieved
      7. Wash at 30

        Achieved
      8. Public transport and cycling

        Achieved
    2. Reduce our operational carbon emissions by 35% and make our operations carbon neutral.

      1. Energy use in data centres

        Achieved
      2. Video conferencing

        Achieved
      3. International logistics

        Behind plan
      4. Carbon neutral operations

        Achieved
      5. Energy efficiency

        On plan
      6. Fuel efficiency

        On plan
      7. Reduce business flights

        Behind plan
      8. Green company car policy

        Achieved
      9. Green electricity

        Achieved
      10. On-site renewables

        Achieved
      11. Bio-diesel

        Not achieved
      12. New transport technologies

        Achieved
      13. EURO engines

        Achieved
      14. Carbon offsetting policy

        Achieved
      15. Store refrigeration

        On plan
    3. Help our suppliers cut their carbon emissions.

      1. Supply chain climate adaptation

        Achieved
      2. Food factory environmental standards

        On plan
      3. Electricity from small generators

        Achieved
      4. Supplier logistics

        Achieved
      5. Food carbon footprint

        Achieved
      6. Minimise food airfreight

        Achieved
      7. Supplier Exchange – reducing CO2

        Achieved
      8. Green factories

        Achieved
      9. Agricultural carbon balance

        Achieved
      10. Air freight labelling

        Achieved
  4. The UK throws away around 300 million tonnes of waste every year – most of it from construction and industry, with 35 million tonnes from households. Packaging accounts for around 10 million tonnes of which 7 million tonnes are recycled.

    If waste isn’t reused or recycled as part of a ‘circular economy’ it can end up in landfill where the valuable resources it contains are lost forever.

    What have we done?

    We’ve made improvements to many of the causes of waste from our business such as packaging, carrier bags, food distribution and construction but we’re also working with a wide range of partners including Waste Resources Action Programme (WRAP) to ensure any waste is generated rejoins a circular economy of reuse and recycling.

    1. Create partnerships to help our customers reuse or recycle all our products and packaging.

      1. Clothes hanger reuse

        Achieved
      2. Customer clothes recycling

        On plan
      3. Packaging recycling partnerships

        On plan
      4. Reduce home delivery packaging

        On plan
      5. Simplify packaging materials

        Achieved
      6. Reduce weight of non-glass packaging

        Achieved
      7. Sustainable packaging materials

        Achieved
      8. Packaging recyclability

        Achieved
      9. WRAP recycling symbols

        Achieved
      10. Courtauld Commitment

        Achieved
      11. Clothes hanger recycling

        Achieved
      12. Recycling services for customers

        Achieved
      13. Reduce carrier bag use

        Achieved
      14. Carrier Bag Agreement

        Achieved
    2. Send no operational and construction waste to landfill and reduce our operational waste by 25% and construction waste by 50%.

      1. Reduce food waste and General Merchandise transit packaging

        On plan
      2. Waste carbon footprint

        Achieved
      3. Reduce construction waste

        Achieved
      4. Reduce paper usage

        Achieved
      5. No waste to landfill

        Achieved
      6. Reduce food waste

        Achieved
      7. Food waste to composting and AD

        Achieved
      8. No construction waste to landfill

        Achieved
      9. Use of recycled materials in construction

        Achieved
      10. Closed-loop recycling

        Achieved
    3. Help our suppliers to reduce waste and send no waste to landfill.

      1. Food packaging write-offs

        On plan
      2. Food supplier waste

        Achieved
  5. Growing and harvesting the raw materials we rely on can harm the environment, so it’s important that we source them wisely – doing all we can to replenish them, protect natural habitats and ensure good animal welfare standards.

    What have we done?

    We’ve continued to make good progress on a range of key raw materials including wood, fish, cotton, palm oil, coffee and tea. We’re still working out how to overcome a number of challenges on soy, cocoa and leather.

    We’re installing Automatic Meter Readings (AMRs) in our stores so that we can more accurately measure water usage and the impact of the improvements we’ve made.

    1. Ensure efficient use of natural resources in our operations.

      1. Recycled consumables

        Achieved
      2. Reduce water usage

        Achieved
      3. Sustainable construction

        Achieved
    2. Reduce the impact on the natural resources used to make our products.

      1. Food factory water use

        Achieved
      2. Sustainable farmed fish

        On plan
      3. General Merchandise chemical policy

        Achieved
      4. Food animal welfare

        Achieved
      5. M&S packaging forest

        Achieved
      6. Animal testing cut-off on cleaning materials

        Achieved
      7. Recycled bin bags

        Achieved
      8. Recycled carrier bags

        Achieved
      9. Tripling organic food

        Not achieved
      10. Phase out hazardous pesticides

        Achieved
      11. Pesticide residue-free food

        Behind plan
      12. Pesticide Action Network

        Achieved
      13. Non-GM food

        Achieved
      14. Sustainable textiles

        Achieved
      15. Procure sustainable cotton

        On plan
      16. Six raw materials to stop deforestation

        On plan
      17. Sustainable wood

        Behind plan
      18. Sustainable wild fish

        Achieved
      19. Dyehouse standards

        Achieved
      20. Recycled polyester

        Achieved
      21. Non-food animal welfare

        Achieved
      22. Beauty testing cut-off date

        Achieved
      23. Free range food

        Not achieved
      24. Oakham chicken

        Achieved
      25. Supply chain water efficiency

        Achieved
  6. We’re only as strong as the communities in which we operate – so it makes good sense for us to be a fair partner – paying a fair price to suppliers, supporting local communities and making sure everyone working in our supply chains enjoys good working conditions.

    What have we done?

    We work closely with our suppliers across a range of initiatives aimed at improving the working standards, education, opportunities, health and financial wellbeing of all the people involved in our supply chains.

    1. Ensure workforces and communities benefit in our supply chain.

      1. General Merchandise living wage

        On plan
      2. Supply chain training

        On plan
      3. Single Ethical Code

        Achieved
      4. Research on community impacts

        Achieved
      5. Food supply chain skills

        On plan
      6. Food supply chain HR

        On plan
      7. Construction Health and Safety

        Achieved
      8. Further five produce R&D projects

        Achieved
      9. UK and RoI food sourcing

        Achieved
      10. Five R&D produce projects

        Achieved
      11. Semi-announced supplier assessments

        Achieved
      12. In-country resources

        Achieved
      13. Supplier ethical assessments

        Achieved
      14. Extend ethical assessments

        Achieved
      15. Confidential helpline

        Achieved
      16. Small local suppliers

        Achieved
      17. Buying Pledge

        Achieved
      18. Double regional food sourcing

        Achieved
      19. Fairtrade food

        Achieved
      20. Fairtrade clothing

        Not achieved
      21. Supplier Exchange – communities

        Achieved
  7. Health and wellbeing is strongly linked to diet and lifestyles and there’s convincing evidence that many people living in the developed world are less active than they should be. In fact, based on current trends, 60% of the UK population could be obese by 2050.

    What have we done?

    We’ve continued to help our customers manage their diets by displaying front of pack colour coding and Guideline Daily Amounts on M&S Food, and extending calorie labelling to our customer and employee cafés. As well as reducing the amount of salt and eliminating hydrogenated fats from M&S food we’ve also developed ranges such as Count on Us and Simply Fuller Longer.

    1. Drive health and nutrition benefits across our product offer.

      1. M&S food nutritional content

        On plan
      2. Saturated fat in dairy products

        Achieved
      3. 30% healthier food

        Achieved
      4. Natural colours

        Achieved
      5. Reduce salt

        Achieved
      6. Lochmuir salmon

        Achieved
      7. Food with health benefits

        Achieved
      8. Nutritionally enriched food

        Achieved
    2. Help to facilitate behaviour change through clear nutritional labelling and information.

      1. Nutritional labelling

        On plan
      2. Integrate sustainability labelling

        On plan
      3. On pack portion advice

        Achieved
      4. Alcohol

        Achieved
      5. Nutritional traffic light labels

        Achieved
    3. Encourage our customers and employees to become more active.

      1. Online diet website

        Achieved
      2. Launch get active campaign

        Achieved
      3. Children’s sweets at till points

        Achieved
      4. Healthy Eating Advisers

        Achieved
      5. Calendar of health campaigns

        Achieved
      6. Customer health information

        Achieved